Kemimoto FAQ
Everything you need to know about our fashion collections, shipping, and returns.
How do I determine the right size for my order?
We provide a detailed size guide on each product page. Since our fashion items range from slim to relaxed fits, we recommend measuring your favorite garment at home and comparing it to our chart for the most accurate fit.
What is Kemimoto's return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return and receive a prepaid shipping label.
How long will it take to receive my package?
Standard shipping typically takes 3-7 business days. Once your order is processed, you will receive a confirmation email with a tracking number to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are your materials sustainably sourced?
Kemimoto is committed to ethical fashion. We prioritize high-quality, durable fabrics and work closely with manufacturers who adhere to fair labor practices and environmental standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our support team. After that window, the order will follow our standard return process.